Support

Welcome to eBoard Support. We are here to help you get the most out of the app.

For privacy-related inquiries, please visit our Privacy Policy or User Privacy Choices.

1. Contact Support

If you need assistance, you can reach us through the following channels:

Email: info@fanisitech.com
Company: Fanisi Tech Ltd
Location: Office Number 718, 7th Floor, KU PLAZA, Haile Sallassie Avenue, Nairobi CBD

2. Common Support Topics

Account access and login issues
Board and meeting management
Document uploads and access
Notifications and alerts
Technical issues and bug reports

3. Account & Security Help

Reset your password using the login screen
Verify your email if you cannot access features
Contact support if you suspect unauthorized access

4. Report a Problem

When reporting an issue, please include:

Description of the problem
Steps to reproduce
Device type and iOS version
Screenshots (if applicable)

5. Feature Requests

We welcome your feedback. If you have ideas or suggestions, please send them to our support email.

6. Response Time

Our team typically responds within 24–72 hours during business days.

7. System Availability

We strive for high availability, but occasional maintenance or updates may affect access temporarily.

8. Updates and Versions

Ensure your app is up to date to avoid compatibility issues and benefit from the latest features and fixes.